Member Retention

Red umbrella with magnifying glass that reads Medicare Advantage plans

Payers

J.D. Power: MA headwinds impacting member satisfaction

It's a complex and rapidly changing time for MA, and that environment is confusing members and leading to worse satisfaction, a new study shows.

Paige Minemyer Aug 19, 2025 7:00am

Cigna rolling out tech tools to simplify the member experience

Jun 12, 2025 6:00am

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Blue Shield of California teams up with Zocdoc for scheduling

Jun 11, 2025 11:00am

Woman messaging on mobile phone

Medicaid work requirements revive call to update texting ban

Jun 4, 2025 4:40pm

A clipboard with an insurance enrollment form a pen and a stethoscope

J.D. Power: Why commercial plans should invest more in outreach

May 28, 2025 7:00am

A person using their smart phone to send text messages

WebMD Ignite builds out engagement tool Coach

Apr 23, 2025 4:51pm