J.D. Power

A clipboard with a medical bill next to a claims form a calculator and a stethoscope

Payers

Cost pressures worsen member experience with commercial plans

Fewer than a third of people with commercial coverage say that their plans represent a "trusted partner" in their health, according to a new report.

Paige Minemyer May 27, 2026 8:00am

woman sitting at home on smartphone

Satisfaction with payer apps improves with familiarity: JD Power

Apr 8, 2026 3:22pm

Red umbrella with magnifying glass that reads Medicare Advantage plans

J.D. Power: MA headwinds impacting member satisfaction

Aug 19, 2025 7:00am

A clipboard with an insurance enrollment form a pen and a stethoscope

J.D. Power: Why commercial plans should invest more in outreach

May 28, 2025 7:00am

A patient uses a mobile phone to access health information

Payers' digital consumer experience lags other industries

Apr 8, 2025 8:00am

A woman connects with a doctor for a virtual visit on a tablet

J.D. Power: Consumer experience with telehealth a mixed bag

Sep 26, 2024 7:00am