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J.D. Power

Medicare Advantage graphic
Payers

JD Power: Member satisfaction with MA plans continues to slide

Satisfaction with MA plans has declined for the second straight year as enrollees expect insurers to be more of a partner in their care.
Paige Minemyer Aug 18, 2026 12:38pm
A clipboard with a medical bill next to a claims form a calculator and a stethoscope

Cost pressures worsen member experience with commercial plans

May 27, 2026 8:00am
woman sitting at home on smartphone

Satisfaction with payer apps improves with familiarity: JD Power

Apr 8, 2026 3:22pm
Red umbrella with magnifying glass that reads Medicare Advantage plans

J.D. Power: MA headwinds impacting member satisfaction

Aug 19, 2025 7:00am
A clipboard with an insurance enrollment form a pen and a stethoscope

J.D. Power: Why commercial plans should invest more in outreach

May 28, 2025 7:00am
A patient uses a mobile phone to access health information

Payers' digital consumer experience lags other industries

Apr 8, 2025 8:00am

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