Salesforce is building out its library of pre-wired artificial intelligence agents to take on manual, administrative work on behalf of payers, providers and public health organizations.
The company is partnering with three health tech companies—HealthEx, Verily and Viz.ai—to handle the heavy lifting for healthcare organizations by bringing in critical data to automate tasks from clinical intake and electronic health record updates to hospital bed management and monitoring for contagious outbreaks.
The six new AI agents can act as a 24/7 administrative layer to automate high-stakes tasks, according to the company.
Salesforce unveiled Agentforce Health a year ago as it pushes deeper into agentic AI with a focus on tasks related to patient access, public health and clinical research. The new library of AI agents can help expedite closed-loop referrals, explain complex deductibles and out-of-pocket estimates for patients, manage facility logistics for hospitals and analyze disease trends for public health agencies, according to the company in a press release.
"We cannot ask our healthcare heroes to operate in a system that is constantly failing them with fragmented data and soul-crushing administrative work,” Amit Khanna, senior vice president and general manager at Agentforce Health, said in a statement. “Salesforce is the only platform that makes every touchpoint in the patient journey feel like one continuous conversation—so clinicians can think less about systems and more about people. Our trusted AI agents, grounded in a purpose-built platform, are sharing the 24/7 administrative load, giving our customers their cognitive bandwidth back to accelerate approvals, improve outcomes and connect with patients at a speed that was impossible even a year ago.”
The HealthEx and Verily partnerships provide a master unified health record by combining patient-controlled digital health wallets and enriched clinical and social intelligence from wearables.
Viz.ai is an AI-powered disease detection and care coordination platform. By integrating with Agentforce Health, the company can detect suspected diseases directly from medical imaging and EHRs to automatically trigger workflows in the platform, according to Salesforce.
Multispecialty physician group MIMIT Health is an early adopter of Agentforce Health and reports measurable results from using autonomous tools.
“We’ve seen dramatic operational improvement—including a 459% ROI and $1.5 million in savings, alongside increased patient satisfaction and reduced administrative burden," said Paramjit "Romi" Chopra, M.D., CEO and founder of MIMIT Health.
HealthEx combines health records across places of care into one connected history, including diagnoses, medications, lab results, procedures and clinical notes. Through consumer-directed TEFCA (Trusted Exchange Framework and Common Agreement) and FHIR-endpoint access, the integration with Salesforce helps build a comprehensive health record for patients, the companies said.
Health tech company Verily, a part of Alphabet, can bring in data from wearables, nutrition trackers and lab blood tests for health prediction and prevention. Salesforce says the data integration with Verily will enable Agentforce Health to activate multimodal data to personalize health experiences, accelerate research and deliver more tailored care.
Three of the new AI agents are designed to streamline patient and member services. A referrals and assessments agent can triage and route referrals to the right specialist, suggest relevant health assessments and book follow-up appointments. Organizations can also schedule follow-ups with agentic self-service or voice AI calls.
An EHR read-write agent within Agentforce Health can facilitate bidirectional data exchange with EHRs like athenahealth via MuleSoft connectors. This enables contact center staff to submit medication refill requests and correct demographic or caregiver information, according to Salesforce.
Healthcare organizations can deploy a claims and coverage agent, powered by Informatica and secure FHIR APIs, to offer patients and members an always-on, self-service assistant that can explain complex deductibles and out-of-pocket estimates, check billing status and find in-network providers.
Salesforce also built HIPAA-ready, AI-powered voice capabilities so patients and members can call to get answers about copays, benefits and eligibility questions, the company said.
The new AI agents also can assist with operational processes and care coordination.
Health systems can use the rural health agent to offer video visits and provider recruitment tools. Salesforce notes that this can help meet the Centers for Medicare & Medicaid Services’ Rural Health Transformation initiative goals. To address rural health needs, Salesforce also built an offline mobile app that provides patient records and assessments even without connectivity.
For public health agencies, an Agentforce Health epidemiology analysis agent can assist with detecting and investigation infection patterns faster by automating lab intake, de-duplicating cases, conducting root cause analysis and generating a response plan.
On the operations side, agentic AI can function as a command center for hospitals' clinical operations, managing beds, equipment and nursing staff from a centralized hub. This AI tool can help administrators maximize workforce capacity and resource allocation, Salesforce said.
Many of these AI tools are available now. Referral triage, root cause analysis and engagement campaigns will be available in June 2026. The new hospital operations capabilities and HealthEx, Verily and Viz.ai data integrations will be generally available starting later this year, Salesforce said.