Infinitus has launched a new suite of agentic artificial intelligence tools for healthcare payers that aim to improve member engagement through personalized communications.
Infinitus is an AI company that helps call centers better handle inbound call volumes. For payer organizations, pressured to control costs as call volumes rise and ratings of members demand a modern consumer experience, AI is positioned to solve both issues.
With the Agentic AI Member Services Suite, health plan members have 24/7 access to an AI agent that can answer simple administrative questions, onboard members, triage questions and navigate care. Through messaging and calling capabilities, Inifinitus’ AI agents can proactively reach out to patients and scale member services without adding team members.
For members with chronic conditions, or complex medical histories, personalizing their communications could provide benefits as they navigate coverage for specialist appointments, imaging and specialty medications. Instead of a series of frustrating calls in which a member has to re-explain their situation, their AI agent could already have context on the patient and issue at hand, according to the company.
Infinitus touts that its AI agents are 18% more efficient at some tasks compared to humans. Moreover, 90% of users rate the AI voice agent positively.
"Our Agentic AI Member Services Suite ushers in a new era for health plans, one where every member interaction becomes an opportunity to deliver personalized support and remove the barriers to care all people experience far too often," Ankit Jain, CEO and co-founder of Infinitus, said in a statement. "Built on a foundation of clinical intelligence specific to health plan workflows, this agentic AI suite delivers the highest-quality member experience while enabling care teams to focus their expertise where it matters most, allowing health plans to transform member services from a cost center into a strategic differentiator."
Infinitus launched a new generation of patient-facing clinical AI agents in December to safely extend the care team and educate or guide patients. The agents are also trained to operate in Spanish at a high level of clinical rigor.