Following a six-month pilot, Boston-based Beth Israel Lahey Health (BILH) is expanding Heidi's AI scribe technology to all of its physicians across the health system.
The deployment follows a trial offering the AI scribe to 1,000 providers, according to the organizations. Eighty-nine percent of those who adopted the tool said they were satisfied with note quality; 90% said they felt more present with their patients; 82% said they experienced reduced cognitive load and 74% said outside work-hour time had been reduced.
“When you obsess over the end user experience and focus on genuine adoption instead of mandating implementation, you can make a meaningful difference in a clinician’s day-to-day life,” said Thomas Kelly, M.D., Heidi CEO and co-founder, in a statement. “BILH understood from the start that if you want clinical AI to stick, you can't force a one-size-fits-all solution on people who spent a decade learning how to practice medicine their own way. Give them something that adapts to them, and you'll see real usage.”
BILH reached majority adoption organically, without requiring physicians to use the tool, according to executives. Heidi executives said the AI scribe technology was built around clinician preferences and workflows.
The organizations said the success of the initial deployment “illustrates the massive impact ambient AI tools can have on alleviating burnout” and providing a better workforce experience.
With the expansion, 6,000 providers across BILH's 14 hospitals and 175 primary care practices will have access to Heidi’s ambient AI scribing capabilities.
Australia-based Heidi says the platform supports more than 2 million consultations per week across 116 countries and 110 languages. In addition to transcription services, the scribe allows providers to review patient history and notes prior to appointments. Afterward, information can be sent to electronic health records (EHRs) and codes and tasks are auto-applied.
“Leveraging innovative technologies is key to improving our workforce and patient experience,” said Rob Fields, M.D., Beth Israel Lahey Health executive vice president and CCO, in a statement. “Heidi has helped our clinicians by alleviating administrative burdens on their daily caseload.”
Though burnout peaked during the COVID-19 pandemic, recent estimates indicate that more than half of surgeons and family physicians across the U.S. are still burned out. A survey of nearly 19,000 physicians by the American Medical Association (AMA) found 41.9% reported at least one symptom of burnout in 2025, down from 43.2% the year prior.